Refund Policy

We have a  strict no-return or no-refund policy!

Damages and issues 

Please inspect your order upon reception and contact us immediately at crystalrosecharmsco@gmail.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, , custom products (such as special orders or personalized items).Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.